Loading your American Creative AC-11 Digital Player:
You should have been emailed an MP3 file of your On-Hold program. This file can be loaded directly on to your digital on-hold player’s USB stick, replacing whichever program is currently running automatically.
Please create a new folder on your PC’s desktop called On-Hold and save the program attached to the email in it to ensure the programs are always easily accessible. In most email software, you’ll be able to right-click the attachment and choose Save As, or Save Attachment.
Please follow the steps below to load your player:
Step 1: Remove the USB drive from your digital player. You do not need to disconnect power or any other cables.
Step 2: Insert the USB Stick into a computer running a minimum of Windows XP Service Pack 1 (or higher). The computer should load the USB stick and show in ‘My Computer’ as it would any external storage device. If prompted on how to open, choose the option for ‘Browse Files’. If not prompted, please go to ‘My Computer’ and double-click the newly mounted drive. It will likely contain the phrase ‘Removable Disk’.
Step 3: If you need to remove any audio (such as your current program) simply select the audio file and save to your local computer or hit delete on your keyboard to remove the file.
Step 4: Locate the .MP3 files you wish to add to the USB Stick in your ‘On-Hold’ folder.
Step 5: Drag and drop the file(s) to the USB Stick (which is normally displayed in Windows as “Removable Disk”).
Step 6: Once completed, remove the USB stick from the computer and re-insert in your digital on-hold player.
Step 7: Check the lights. The unit should have a solid red light on the front, indicating power, and the light on the side of the unit should be flashing green when playing normally.
If the light on the side is a solid red, solid green, or off, there is an issue with the USB Stick.
If the light on the side is flashing in any other sequence, there is an issue with the MP3 file.
Step 8: To test for proper operation, press and hold down the TEST button. You will hear the audio that is being played. The speaker is connected directly to the output, so if you hear audio through the speaker, it’s coming out the output. The speaker is for monitoring purposes ONLY and is not an indication of audio quality. You should check the actual volume level by placing yourself ‘on-hold’ when calling in to your office. It’s best to try this from a landline, as cellphone quality may vary.
The player will play the files in alphabetical order by filename.
If the USB Stick needs to be reformatted use FAT, do not use FAT32.