Support

Help & Support

phone greeting messagesNeed some help?  American Creative is here to assist you.  Whether it’s revising some content on your website, setting up your email account or updating your on-hold program, below are the links and instructions your need to get it done!   If you have any questions, or can’t find what you need, please don’t hesitate to email us here!

Web Hosting and Changes

Website Changes and Updates:
To make changes to your website, please click below to open a Support Ticket.

Open a Support Ticket

View an Open Ticket


Website Hosting Control Panel:
https://www.websitesettings.com


Phone Support:
Available Monday-Friday 9AM-6PM (ET)
(954) 989-0115

Email Hosting & Setup

Webmail Login Link:
http://webmail.emailsrvr.com


Email Client Setup Instructions (Desktop and Mobile):
Setup instructions for Outlook, iPhone, Android, Mac Mail, etc.
http://help.emailsrvr.com


Standard Email: Admin Control Panel:
https://www.websitesettings.com


Advanced Email: Admin Control Panel:
https://www.mycpsrvr.com


Ports:

Server TypeServer NamePort
POP3pop.emailsrvr.com110
IMAPimap.emailsrvr.com143
SMTPsmtp.emailsrvr.com25
POP3 with SSLsecure.emailsrvr.com995
IMAP with SSLsecure.emailsrvr.com993
SMTP with SSLsecure.emailsrvr.com465

Email Support
Click the link below to open a ticket and our support team will get back to you shortly.
Email Support System

On-Hold Programs

Instructions to load an update or new audio on your Digital On-Hold Player
Visit www.americancreative.com/playersetup


Choose a Voice Talent or Music for your On-Hold Program
Visit www.americancreative.com/voices-and-music/

Phone Support

M-F 9AM – 6PM ET
(954) 989-0115
(888) 226-7608