Help & Support

NETWORK STATUS:  The Hosted Exchange platform with Rackspace is currently offline.  If you have questions on options, please let us know as we are all awaiting further updates from Rackspace:


phone greeting messagesNeed some help?  American Creative is here to assist you.  Whether it’s revising some content on your website, setting up your email account or updating your on-hold program, below are the links and instructions your need to get it done!   If you have any questions, or can’t find what you need, please don’t hesitate to email us here!

Web Hosting and Changes

Website Changes and Updates:
To make changes to your website, please click below to open a Support Ticket.

Open a Support Ticket

View an Open Ticket

Website Hosting Control Panel:

Phone Support:
Available Monday-Friday 9AM-6PM (ET)
(954) 989-0115

Email Hosting & Setup

Webmail Login Link:

Email Client Setup Instructions (Desktop and Mobile):
Setup instructions for Outlook, iPhone, Android, Mac Mail, etc.

Standard Email: Admin Control Panel:

Advanced Email: Admin Control Panel:


Server Type Server Name Port
POP3 with SSL 995
IMAP with SSL 993
SMTP with SSL 465

Email Support
Click the link below to open a ticket and our support team will get back to you shortly.
Email Support System

On-Hold Programs

Instructions to load an update or new audio on your Digital On-Hold Player

Choose a Voice Talent or Music for your On-Hold Program

Domain Names

To access your domain name registrar account, please visit  If you require login info for your domain name, please open a support ticket here.

Why ADA Compliance for Websites

Find out why you should add an ADA Compliance Widget to your website. Read our FAQ’s page and ask a sales representative for additional details.

Phone Support

M-F 9AM – 6PM ET
(954) 989-0115
(888) 226-7608