Month: November 2011

The greatest advantage of telephone on hold music is that it lowers the call abandonment rate. This is important because, according to a recent CNN survey, about 35% of callers who drop their calls do not call back. A message on hold prevents boredom and the voice-overs such as ‘your

Sources of Music for Hold

Music on hold or MOH is the playing of recorded music while clients or customers who you cannot serve at the moment are on hold. A music on hold system is integrated into the telephone system via an audio jack and you should therefore, ensure that the telephone equipment that

Music on hold, popularly abbreviated as MOH, is a business practice whereby music is played on a music on hold player while the caller waits to be served. Common sources of telephone on hold music are the stock MOH CDs (with or without periodic voice-overs such as ‘please stay on

Music on hold (MOH) is a business advertising method that enables callers who you cannot serve to listen to music as they wait to be served. This is an effective advertising tool because callers will stay on the call a lot longer than if there was silence while waiting. You

Music on hold or MOH is an effective business advertising method. MOH involves the use of a music on hold player that plays music for callers who are on hold waiting to be served. This is important because it reduces call abandonment rates, you could incorporate a voice-over message promoting