3-Step Response Plan to Combat Negative Reviews

Whether you’re working with a digital marketing/SEO company or doing it alone, it’s no secret that bad reviews are bad for business. But what if we told you that there is a simple 3-step response plan to combat negative review?

If you’re dealing with a bad review, follow these three simple steps to make things right:

  • Carefully Analyze the Review

American Creative/Google Partners Logo SEO CompanyFirst and foremost, you should analyze all reviews to make sure that they are from a reliable source (fake reviews should be reported ASAP). Once you’ve established that a review is legitimate, it’s time to get down to the root of the issue to find the cause of the reviewer’s dissatisfaction.

  • Respond Promptly

You need to be on your toes when responding to reviews. Leaving reviews unread for weeks and months at a time does not give you the chance to make the situation right, so responding ASAP is the best practice. Also note that a good response to a negative review includes:

  • A personalized apology.
  • Promise to make things right.
  • Contact details request.
  • Personalized touch to diffuse heated reviews.
  • Realistic Resolution

Once the reviewer has reached out it’s time to make things right. After making the customer happy (via discount, giveaways, etc.), a simple request for them to modify their review will suffice. However, it’s important that you don’t offer any special benefits in your written response, as this violates most review site’s policies.

Streamline Your Process

Dealing with poor reviews and/or lack of review all together? At American Creative, we help your business market itself with an easy-to-use, proven review system which includes:

  • Feedback – We use an automated process to filter feedback, both positive and negative.
  • Alerts – Our state-of-the art alert system catches unhappy customers before they leave a bad review, giving you the chance to respond and make the experience right.
  • Ongoing Support – Whether you have one location or multiple, our system is equipped with templates, customization options, and an easy-to-use dashboard so you can easily manage reviews.

Are you looking for an SEO company to help you scale your business? At American Creative, we proudly provide a range of SEO and digital marketing services that increase your online presence and revenue. By getting you in front of the right audience at the right time, we use SEO to connect you with prospective clients and establish your brand authority. From SEO optimized website content, blog creation, social marketing SEO efforts, and more, we guarantee sustainable growth.

Serving thousands of companies from the USA and Canada, we have experience working with companies of all trades and sizes. From retail stores, insurance agencies, healthcare business, and more, we are ready to help your business scale. Contact us today to see how our SEO company can help you scale!

American Creative