On hold phone messages should have the right words and the right voice
A lot of business gets done over the phone and a lot of leads or potential clients are lost due to poor on hold phone messages. If you don’t want to lose a lot of business, you should talk to the communication and marketing experts at American Creative – they know a thing or two about on hold phone messages. They have copy writers and voice over artists and they know how to produce killer scripts and audio recordings that capture the imagination.
How many times do you hear “Hold on”, “Let me transfer you” “Just a sec”, “Press 1 to for sales”, “Press 2 for support” “We are experiencing a high volume of calls” – the list goes on.
What kind of on hold phone message or system do you have? An on hold phone message can make the difference between a caller that stays on the line or simply hangs up and probably never calls back. The caller is on the line, ear to phone – why not tell him or her what he or she wants to hear.
Mostly people call you because they are interested in your business, your products, your services. This is a great opportunity to close a deal or to move the caller along the sales cycle. Well thought out audio recordings can help keep a caller on the line. Compelling writing and professional audio can help to keep a callers and interest and avoid early hang-up.
The word you use and the voice you use are important, so you need to get it right. A professional marketing company such as American creative can help you get it right.
It does not matter if you have a VOIP, PABX or single line phone system, there are audio formats suitable for each type.